[DBS] Beat the queues at Singapore’s eateries with DBS FasTrack

For those working at the CBD area, you would probably have heard or tried before the freshly brewed tea, coffee and other beverages from this very famous Old Tea Hut.

In fact, it's so popular that customers are willing to queue up to an estimate of 24 minutes for their drinks! So this is what happened during the 24 minutes. Customers arrive and join in the queue for about 12 minutes, takes about 2 minutes to place their orders when it's their turn, waits another 5 minutes for their orders to be prepared and finally takes about 5 minutes to complete the payment.

Understanding and personally experiencing this very real problem, a team at DBS has actually came out with a solution known as the DBS FasTrack, that powers several F&B mobile app.  With the mobile app, it allows customers to order and pay ahead therefore significantly reduce waiting time by 70%. Just think about all the things that can be done during this precious time.

Together with some of bloggers, we tried ordering our drinks with the Old Tea Hut App to experience how convenient it is if we ordered using the mobile app compared to the traditional way of ordering which is queuing up and I'm going to share here the whole process.   

1. Search for DBS FasTrack in your Apple or Google app store

A list of restaurant apps will appear. Currently Old Tea Hut, Five Star Restaurant, Old Kim Guan (OKG Express) Koufu (Certain outlets, see notes below) and Boon Tong Kee are among the eateries who have this app, powered by DBS FasTrack that can be downloaded. Download and install the restaurant app that you wish to use, in this case, we are using Old Tea Hut as an example.

More restaurants such as Li Xin Teochew Fishball, Tiong Bahru Bakery, Wolf Burger, Miam Miam, Qi Ji, Aloha Poke, and Food City at Midpoint Orchard are in the pipeline to launch their apps

2. Launch the app and order

Select your order from the list of menu. The staff at DBS highly recommended Salted Lemon, something unique. I ordered a hot Horlicks instead.

3. Cashless Payment

Payment is a breeze and customers can choose to pay using DBS/POSB credit or debit card, or with DBS PayLah!. I paid mine using the DBS PayLah!. All these are done in the comfort of the meeting room at DBS office, MBFC.

4. Receive Notifications when order is ready

A push notification will be sent to you once your order is ready for collection. Only upon receiving this notification, do we leave the office and pop by the store to pick up our order. This is a cool way to beat the queue during rush hour! 

5. Grab and Go

In less than 5 minutes time, I got my Hot Horlicks from the store after flashing the collection slip on my mobile phone. There's a priority collection counter for those who ordered through their mobile app too. We are totally getting the stares from those who are physically in the queue!

I'm a happy customer with my favourite drink in my hand. With DBS FasTrack, I can save the queuing and waiting time to relax and have a proper conversation with my friends. It also saves me the hassle to find small change when paying.

CURRENT PROMOTION

 Koufu at 100 AM mall in Tanjong Pagar and Square 2 in Novena is the first food court in Singapore to use DBS FasTrack. Koufu has plans to expand usage across its outlets, starting with some 100 stalls islandwide. To celebrate DBS FasTrack's official launch, enjoy 10% off ala carte orders via the Koufu app.

For more information, please check out DBS official website at

https://go.dbs.com/2ngtAEO


XOXO